Shipping policy
Last updated: October 28, 2026
Where We Ship
We currently ship to all 50 United States, including Alaska and Hawaii. We do not ship internationally at this time.
Shipping Rates
| Order Type | Shipping Cost |
|---|---|
| All subscription orders | Free |
| One-time orders above $65 | Free |
| One-time orders below $65 | $5 flat rate |
Shipping charges (if any) are calculated and displayed at checkout before you complete your purchase.
Processing Time
Orders are typically processed within 1 business day after your order is placed. Orders placed on weekends or holidays will be processed on the next business day.
Subscription renewals are processed automatically at the beginning of each billing cycle.
You will receive an email with tracking information once your order has shipped.
Estimated Delivery Time
After your order ships, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| Continental US (lower 48) | 2–5 business days |
| Alaska and Hawaii | 10 or more days |
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location and carrier conditions. We are not responsible for delays caused by the shipping carrier, weather, or other circumstances outside our control.
Order Tracking
All orders include tracking. Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also view your order status by logging into your account at tryfrend.com.
Lost or Damaged Packages
If your package appears lost or arrives damaged, contact us at hello@tryfrend.com within 14 days of the expected delivery date. We will work with the carrier to locate your package or send a replacement at no additional cost.
Please include your order number and any relevant details (tracking number, photos of damage) so we can resolve the issue quickly.
Address Changes
If you need to update your shipping address after placing an order, contact us at hello@tryfrend.com as soon as possible. We will do our best to accommodate the change, but we cannot guarantee address changes once an order has been shipped.
For subscription orders, you can update your shipping address at any time through your account at tryfrend.com. Changes will apply to your next shipment.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to confirm your address and reship the order. Additional shipping charges may apply for reshipping.
Contact
If you have questions about shipping or need help with an order, contact us at:
Email: hello@tryfrend.com