Refund policy
Last updated: October 24, 2026
At Frend, we stand behind our products. We want you to feel confident trying our supplements, which is why every first order is covered by the 60-Day Caregiver’s Promise, our straightforward money-back guarantee.
The 60-Day Caregiver’s Promise (Our Money-Back Guarantee)
If you're not satisfied with your purchase, you can request a full refund within 60 days of your original order date. No need to return the product. Just contact us.
This guarantee applies to your first order of any product. We believe 60 days gives you enough time to use the product consistently and decide if it's right for you.
What's Covered
- One-time purchases: Your full purchase price, including any shipping charges, will be refunded.
- Subscription orders: Your first subscription shipment is covered by the 60-day guarantee. If you request a refund on your first shipment, your subscription will be canceled automatically.
- Bundle / multi-bottle orders: If your first order included multiple bottles, the guarantee covers the full order.
What's Not Covered
- Subsequent subscription shipments beyond your first order. (You can cancel your subscription at any time; see "Subscription Cancellations" below.)
- Orders where a refund has already been issued for the same product under this guarantee. The 60-day guarantee applies once per customer, per product.
How to Request a Refund
To request a refund under our guarantee, contact us at:
- Email: hello@tryfrend.com
Please include your order number and the email address used at checkout. We will confirm your refund request within 2 business days.
No return required. You do not need to ship anything back to us.
Damaged or Defective Products
If your order arrives damaged or you received the wrong product, contact us at hello@tryfrend.com within 14 days of delivery. We will send a replacement at no cost to you or issue a full refund, including any shipping charges. Your choice.
Please include a photo of the damage or the incorrect item so we can resolve your issue quickly.
Subscription Cancellations
You can cancel your subscription at any time. Cancellation is effective at the end of your current billing cycle: you will not be charged again.
How to cancel:
- Online: Log into your account at tryfrend.com and manage your subscription
- Email: hello@tryfrend.com
You may also skip or pause your subscription at any time through your account or by contacting us.
If you cancel your subscription but have already been charged for an upcoming shipment that has not yet been fulfilled, contact us and we will cancel the shipment and issue a full refund for that charge.
Refund Processing
Once your refund is approved, it will be processed to your original payment method. Please allow:
- 3–5 business days for the refund to be processed on our end
- 5–10 business days for the refund to appear on your statement, depending on your bank or credit card company
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@tryfrend.com.
Chargebacks
We ask that you contact us before disputing a charge with your bank or credit card company. We're committed to resolving any issue quickly, and contacting us directly is the fastest way to get your money back. Filing a chargeback before contacting us may delay resolution.
Contact
If you have any questions about this policy or need help with a refund or return, reach out to us at:
Email: hello@tryfrend.com